Hi, I'm

Pinaki Dey

I lead Enterprise Customer Success and Engineering in APAC
@ Perplexity AI

Passionate about AI, cloud, enterprise architecture, and building scalable systems.
Driven by a simple goal - make others more productive.
Speak five languages and proud father of two young daughters!

About Me

I'm a passionate technology leader with over a decade of experience crafting innovative software solutions and architecting cloud-first systems that scale. Most recently, I led Professional Services across Japan, Korea, and Taiwan at Slack, helping organizations transform their digital infrastructure and embrace the future of work.
Now I'm excited to tackle my next adventure: empowering enterprises and individuals to get the Right Answers, Faster than Anywhere through Perplexity AI. I believe AI should be accessible, accurate, and transformative - and I'm thrilled to be part of making that vision a reality.

Languages: English, Japanese, Hindi, Bengali, Intermediate Korean

Expertise

AI / Machine Learning

Develop and deploy machine learning models and AI-powered solutions.

Cloud Solutions Architecture

Design and implement scalable cloud infrastructure on AWS, Azure, GCP, and IBM Cloud.

Big Data & Analytics

Build data pipelines and analytics solutions for enterprise-scale data processing.

API Development

Create robust RESTful APIs and microservices architectures.

Full-Stack Development

End-to-end application development using modern frameworks and technologies.

System Architecture

Design enterprise-grade system architectures for high-performance applications.

Technical Skills

Programming Languages

NodeJS
Expert
ReactJS
Expert
NextJS
Expert
TypeScript
Expert
Python / FastAPI / Flask
Expert
Java / Java EE
Expert
Rust
Advanced
PHP
Advanced

Cloud & AI

AWS
Expert
Azure / GCP / IBM Cloud
Advanced
Perplexity
Expert
OpenAI API
Expert
Claude API
Expert
Cohere API
Advanced
Slack
Expert
Salesforce / Agentforce
Expert
MCP /RAG /LLM Fine-Tuning
Advanced
Claude Code / Gemini CLI / n8n
Expert

DevOps & Infra

Microservices
Expert
Docker
Expert
Kubernetes
Advanced
Terraform
Advanced
Jenkins
Expert
Hadoop
Expert
Spark
Advanced
Zscaler
Advanced
ELK Stack
Expert
Splunk / Datadog / New Relic
Expert

Data

Kafka/Confluent
Expert
Snowflake
Expert
Databricks
Advanced
MongoDB
Advanced
PostgreSQL
Advanced
Redis
Advanced
DynamoDB
Advanced
Cassandra
Advanced
Redis
Advanced
Milvus / Qdrant
Advanced

Professional Experience

Perplexity AI

Current

Leadership - Customer Success / Engineering / GTM

2025 - Present

In this new role I lead the Enterprise Customer Success, Engineering and support GTM for our Customers and Users in APAC.

Gen AIAgentic AIEngineeringCustomer SuccessGo To MarketPartner DevelopmentLeadership

Salesforce

Head of Professional Services - Slack JP/KR

2023 - 2025

Led the professional services team for Slack Japan/Korea/Taiwan markets, driving digital transformation initiatives for their enterprise customers.

SlackSalesforceAgentforceAIDataEnterprise ArchitectureSalesBusiness Leadership

Slack

Senior Manager, Technical Architecture

2021 - 2023

Led the Technical architect team for onboarding, deployment, and designing and implementing custom solutions for enterprise customers.

Slack APIsEnterprise IntegrationCloud ArchitectureCustomer SuccessPeople Management

IBM

Staff Software Engineer

2016 - 2021

Led the Development of various aspects of Watson OpenScale and Watson Health Cloud Platforms.

IBM CloudAI & Big DataCloud DevelopmentEnterprise ArchitectureDevOpsTeam Leadership

Rakuten

Senior Software Engineer

2013 - 2016

Led Full-stack development for multiple e-commerce platforms, insurance platforms, and more, building scalable web applications.

Java EEPHPMicroservicesTeam Leadership

Certificates & Credentials

Professional certifications and achievements that validate my technical expertise and continuous learning commitment.

Salesforce Certified AI Associate

2025

Salesforce

Slack Administration

2021

Salesforce

Certified ScrumMaster

2014

Scrum Alliance

TOEIC (Full Score)

2017

ETS

CodeForScience India Grand Prize

2012

Elsevier

Graduate Entrance Examination - AIR 2

2011

GATE - Govt. of India

Explore All My Badges & Certifications

View my complete collection of professional badges and certifications from leading technology platforms.

Professional Validation: These platforms provide industry-recognized certifications that validate technical skills, best practices, and continuous professional development in cloud technologies, AI/ML, and enterprise solutions.

Education

M.Tech in Biomedical Engineering

2011-2013

Indian Institute of Technology, Bombay

Specialized in micro-electro-mechanical system (MEMS), medical device programming, sensors and biomedical signal processing.

B.Tech in Biotechnology

2007-2011

West Bengal University of Technology

Foundation in advanced biotechnology, microbiology, genetics and bioinformatics with focus on software engineering and computer science.

Get In Touch

I'm always open to discussing new opportunities, interesting projects, or just having a chat about technology.

Location

Tokyo, Japan

Follow Me

Let's work together

Ready to discuss your next project or explore collaboration opportunities?

Send a Message